time warner SUCKS

i'm pretty much over my fury from this morning, but i feel it's my civic duty to inform whoever is interested that time warner SUCKS. i try to give big companies the benefit of a doubt because they sometimes do employ real individuals who are probably decent people just working to make a living.

so when we moved into our current apartment in brooklyn at the end of august, we had so many problems getting service. first, the person helping us screwed up on the paperwork, and our account was never set up. we're jaded enough to not be surprised so my sister went in and got it straightened out. they even gave us 1/2 off on our first two months of service. yay. but then, the technician who was supposed to install the service was provided with the wrong apartment number. no one called to verify the information once they realized it was wrong. my poor sister waited all day (they always give you a 4 hour window which really translates to a 12-hour windown) in vain. so to make up for this mistake, they told us, over the phone, that we would get the third month free. finally, our service was set up about 3 weeks after our initial attempt.

so think about it. we're asking them to help us give them business, to give them money, to help them increase their stock value. we could've gotten the same type of service elsewhere, like through verizon with their direct tv service and dsl. but we stuck with time warner.

we did receive the 1/2 off for our first two months - september and october. but we've recently received our november bill, and we're charged for the full price. so i called time warner about 3-4 times between last week and today. they refuse to honor the deal they offered us for a third month free. they only offered because they screwed up. not only will they not honor it but the jerk i was given to deal with today kept talking over me, infuriating me to the point of accidently dropping the f-bomb once. the jerk then got defensive about my use of language, and i had to just hang up on him. the lady i talked to last week was at least patient and nice, listening to the issues regarding our account.

so when we move again, which i know we will at the end of our lease, i will find any necessary means to avoid using time warner again. with netflix, i don't need cable tv.